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Consumer Direct Care Network Texas

RESOURCES

Brochure

Below is a brochure in printable PDF format. If you have questions, please contact us.

Consumer Direct Care Network Texas Brochure

PDF – 1.43 MB

Payroll Calendar

See the year's payroll calendar, with pay days, holidays, pay period dates, and EVV time correction deadlines.

Health and Human Services Commission (HHSC) Directory

The HHSC Directory connects individuals who need in-home care with local caregiving professionals.

Work Injury Hotline

Caregivers injured on the job MUST report their injuries immediately. Our toll-free Work Injury Hotline and email are available 24 hours a day, 7 days a week for your convenience.

Steps to follow if you have a workplace-related injury or illness.

Seek Medical Help if Needed

If your injury is serious or life-threatening, call 911 immediately or have someone take you to the nearest emergency room.

To ensure proper support, inform the Operator that you are caring for someone who cannot be left alone.

For Non-Life-Threatening Injuries

If medical treatment is needed but it is not an emergency, seek medical attention after ensuring appropriate care for your client.

Report the Incident

Call the Work Injury Hotline to report all workplace incidents, injuries, or illnesses as soon as possible.

Fraud Prevention

Fraud prevention, education, and reporting are among Consumer Direct Care Network’s most important responsibilities.

It is your responsibility to recognize the signs of fraud. Learn about your rights and responsibilities in preventing and reporting fraud in this fraud prevention video.

Reporting Fraud

To report suspected Medicaid fraud, contact the Texas Health and Human Services Office of Inspector General.

Call
800-436-6184

Report Online
https://oig.hhsc.state.tx.us/wafrep/

Additional Resources

Links

My Direct Care Portal

Learn More

Texas Health and Human Services

Learn More

Texas.gov

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Texas Department of State Health Services

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EVV FAQs

Back

What is EVV?

Electronic Visit Verification (EVV) is an electronic system caregivers use to clock in and out. It electronically documents the precise time a service delivery visit begins and ends.

Can I submit time on a paper timesheet?

EVV replaced paper timesheets for most services with the exception of Supported Employment & Transportation, which require a Non-EVV Service Delivery Log.

Can I submit time on the web portal?

All time must be submitted through EVV. Time cannot be submitted through the MyDirectCare web portal.

What EVV devices are approved for submitting time?

Time must be submitted with the VESTA alternative device.

NOTE: HHSC is phasing out the use of alternative devices. We will not be replacing or ordering any new alternative devices.

What happens if my Caregivers do not use the VESTA EVV System?

When a CDS employer fails to meet and maintain the minimum EVV Usage score in a state fiscal year quarter, the payer may send a notice of noncompliance to enforce one or more of the following progressive enforcement actions based on the number of occurrences within a 24-month period:

1st occurrence: Additional EVV training is required.
2 or more occurrences: The payer will require the employer to create a CAP with help from the FMSA within 10 business days of the notice of noncompliance.
3 or more occurrences: The payer may recommend remove from the CDS option.

Where can I see a history of how much I have worked?

Please see Time Card View in MyDirectCare.