{"id":1526,"date":"2025-11-13T05:07:02","date_gmt":"2025-11-13T05:07:02","guid":{"rendered":"https:\/\/staging-prod-tx.cdcndevelopment.com\/?page_id=1526"},"modified":"2025-11-13T05:22:37","modified_gmt":"2025-11-13T05:22:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.consumerdirecttx.com\/es\/resources\/faq\/","title":{"rendered":"PREGUNTAS FRECUENTES"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1526\" class=\"elementor elementor-1526\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e177f0 e-flex e-con-boxed e-con e-parent\" data-id=\"2e177f0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f228a elementor-widget elementor-widget-heading\" data-id=\"d2f228a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a199de elementor-widget elementor-widget-heading\" data-id=\"0a199de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. These frequently asked questions are updated regularly.<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4badc7 e-con-full e-flex e-con e-child\" data-id=\"e4badc7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b12a34 elementor-widget elementor-widget-shortcode\" data-id=\"4b12a34\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"custom-faq-wrapper\">\n            \n            <div class=\"custom-faq-pills\">\n\n                            \n            <\/div>\n\n            \n            <div class=\"wa-custom-faq-wrapper sidebar\">\n\n                    \n                        <div class=\"wa-custom-faq-sidebar\">\n\n                            \n                                <button class=\"wa-custom-faq-btn active\" data-category=\"44\">Cuestiones generales<\/button>\n\n                                                    <\/div>\n                        \n                    \n                    <div class=\"wa-custom-faq-content sidebar\">\n\n                                                \n                        <div class=\"wa-custom-faq-back\">\n                            <span class=\"wa-custom-faq-back-arrow\"><svg height=\"48\" viewbox=\"0 0 48 48\" width=\"48\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <circle cx=\"24\" cy=\"24\" fill=\"white\" r=\"24\"><\/circle>\n                            <path d=\"M19.825 25L25.425 30.6L24 32L16 24L24 16L25.425 17.4L19.825 23H32V25H19.825Z\" fill=\"#003764\"><\/path><\/svg><\/span> <span class=\"wa-custom-faq-back-text\">Volver<\/span>\n                        <\/div><!-- faq accordion: start -->\n\n                        \n                        <div class=\"wa-custom-faq-main-block\">\n\n                            \n                                <div class=\"wa-custom-faq-subheading\">\n                                    <p><\/p>\n                                <\/div>\n                                \n                            \n                            <div class=\"custom-faq-accordion\">\n                                \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">\u00bfQu\u00e9 es EVV?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>La Verificaci\u00f3n Electr\u00f3nica de Visitas (EVV) es un sistema electr\u00f3nico que utilizan los cuidadores para fichar la entrada y la salida. Documenta electr\u00f3nicamente la hora exacta en que comienza y termina una visita de prestaci\u00f3n de servicios.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">\u00bfPuedo presentar el tiempo en una hoja de horas en papel?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>La EVV sustituy\u00f3 a las hojas de horas en papel para la mayor\u00eda de los servicios, a excepci\u00f3n del empleo con apoyo y el transporte, que requieren un registro de prestaci\u00f3n de servicios sin EVV.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">\u00bfPuedo presentar la hora en el portal web?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Todas las horas deben enviarse a trav\u00e9s de EVV. El tiempo no se puede enviar a trav\u00e9s del portal web MyDirectCare.<\/p>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">\u00bfQu\u00e9 dispositivos EVV est\u00e1n autorizados para presentar el tiempo?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A service provider or CDS employee must use an HHSC-approved clock in and clock out method to begin and end service delivery when providing EVV services to a member in the home or the community. <\/p>\n\n\n\n<p>HHSC has approved three clock in and clock out methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mobile method<\/li>\n\n\n\n<li>Home phone landline<\/li>\n\n\n\n<li>Alternative device<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">\u00bfQu\u00e9 ocurre si mis cuidadores no utilizan el sistema VESTA EVV?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Cuando un empleador de CDS no cumple y mantiene la puntuaci\u00f3n m\u00ednima de EVV Usage en un trimestre del a\u00f1o fiscal estatal, el pagador puede enviar un aviso de incumplimiento para aplicar una o m\u00e1s de las siguientes acciones de aplicaci\u00f3n progresiva basadas en el n\u00famero de ocurrencias dentro de un per\u00edodo de 24 meses: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1\u00aa incidencia: Se requiere formaci\u00f3n EVV adicional.<\/li>\n\n\n\n<li>2 o m\u00e1s incidencias: El pagador exigir\u00e1 al empresario que cree un PAC con ayuda de la FMSA en un plazo de 10 d\u00edas h\u00e1biles a partir de la notificaci\u00f3n del incumplimiento.<\/li>\n\n\n\n<li>3 o m\u00e1s incidencias: El pagador puede recomendar la eliminaci\u00f3n de la opci\u00f3n CDS.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">\u00bfD\u00f3nde puedo ver el historial de cu\u00e1nto he trabajado?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Consulte la vista de tarjetas de tiempo en <a href=\"http:\/\/MyDirectCare.com\" target=\"_blank\" rel=\"noreferrer noopener\">MyDirectCare<\/a>. <\/p>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n                                <\/div>\n\n                        <\/div><!-- faq accordion: end-->\n                    <\/div>\n            <\/div>\n    <\/div>\n    \n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes A continuaci\u00f3n encontrar\u00e1 respuestas a las preguntas que nos hacen con m\u00e1s frecuencia sobre Consumer Direct Care Network Washington y nuestro papel como Empleador Dirigido al Consumidor (CDE) para el Departamento de Servicios Sociales y de Salud de Washington. Estas preguntas frecuentes se actualizan peri\u00f3dicamente.<\/p>","protected":false},"author":8,"featured_media":0,"parent":97,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1526","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Texas - Consumer Direct Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.consumerdirecttx.com\/es\/resources\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Texas - Consumer Direct Care\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. 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