RESOURCES

Electronic Visit Verification (EVV) is an electronic system caregivers use to clock in and out. It electronically documents the precise time a service delivery visit begins and ends.

EVV replaced paper timesheets for most services with the exception of Supported Employment & Transportation, which require a Non-EVV Service Delivery Log.

All time must be submitted through EVV. Time cannot be submitted through the MyDirectCare web portal.

A service provider or CDS employee must use an HHSC-approved clock in and clock out method to begin and end service delivery when providing EVV services to a member in the home or the community.

HHSC has approved three clock in and clock out methods:

• Mobile method
• Home phone landline
• Alternative device

When a CDS employer fails to meet and maintain the minimum EVV Usage score in a state fiscal year quarter, the payer may send a notice of noncompliance to enforce one or more of the following progressive enforcement actions based on the number of occurrences within a 24-month period:

• 1st occurrence: Additional EVV training is required.
• 2 or more occurrences: The payer will require the employer to create a CAP with help from the FMSA within 10 business days of the notice of noncompliance.
• 3 or more occurrences: The payer may recommend remove from the CDS option.

Please see Time Card View in MyDirectCare.