{"id":1526,"date":"2025-11-13T05:07:02","date_gmt":"2025-11-13T05:07:02","guid":{"rendered":"https:\/\/staging-prod-tx.cdcndevelopment.com\/?page_id=1526"},"modified":"2025-11-13T05:22:37","modified_gmt":"2025-11-13T05:22:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.consumerdirecttx.com\/so\/resources\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1526\" class=\"elementor elementor-1526\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e177f0 e-flex e-con-boxed e-con e-parent\" data-id=\"2e177f0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d2f228a elementor-widget elementor-widget-heading\" data-id=\"d2f228a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a199de elementor-widget elementor-widget-heading\" data-id=\"0a199de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. These frequently asked questions are updated regularly.<\/div>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4badc7 e-con-full e-flex e-con e-child\" data-id=\"e4badc7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b12a34 elementor-widget elementor-widget-shortcode\" data-id=\"4b12a34\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <div class=\"custom-faq-wrapper\">\n            \n            <div class=\"custom-faq-pills\">\n\n                            \n            <\/div>\n\n            \n            <div class=\"wa-custom-faq-wrapper sidebar\">\n\n                    \n                        <div class=\"wa-custom-faq-sidebar\">\n\n                            \n                                <button class=\"wa-custom-faq-btn active\" data-category=\"44\">General Questions<\/button>\n\n                                                    <\/div>\n                        \n                    \n                    <div class=\"wa-custom-faq-content sidebar\">\n\n                                                \n                        <div class=\"wa-custom-faq-back\">\n                            <span class=\"wa-custom-faq-back-arrow\"><svg height=\"48\" viewbox=\"0 0 48 48\" width=\"48\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <circle cx=\"24\" cy=\"24\" fill=\"white\" r=\"24\"><\/circle>\n                            <path d=\"M19.825 25L25.425 30.6L24 32L16 24L24 16L25.425 17.4L19.825 23H32V25H19.825Z\" fill=\"#003764\"><\/path><\/svg><\/span> <span class=\"wa-custom-faq-back-text\">Back<\/span>\n                        <\/div><!-- faq accordion: start -->\n\n                        \n                        <div class=\"wa-custom-faq-main-block\">\n\n                            \n                                <div class=\"wa-custom-faq-subheading\">\n                                    <p><\/p>\n                                <\/div>\n                                \n                            \n                            <div class=\"custom-faq-accordion\">\n                                \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What is EVV?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Electronic Visit Verification (EVV) is an electronic system caregivers use to clock in and out. It electronically documents the precise time a service delivery visit begins and ends.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Can I submit time on a paper timesheet?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>EVV replaced paper timesheets for most services with the exception of Supported Employment &amp; Transportation, which require a Non-EVV Service Delivery Log.<\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Can I submit time on the web portal?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>All time must be submitted through EVV. Time cannot be submitted through the MyDirectCare web portal.<\/p>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What EVV devices are approved for submitting time?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>A service provider or CDS employee must use an HHSC-approved clock in and clock out method to begin and end service delivery when providing EVV services to a member in the home or the community. <\/p>\n\n\n\n<p>HHSC has approved three clock in and clock out methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mobile method<\/li>\n\n\n\n<li>Home phone landline<\/li>\n\n\n\n<li>Alternative device<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">What happens if my Caregivers do not use the VESTA EVV System?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>When a CDS employer fails to meet and maintain the minimum EVV Usage score in a state fiscal year quarter, the payer may send a notice of noncompliance to enforce one or more of the following progressive enforcement actions based on the number of occurrences within a 24-month period: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1st occurrence: Additional EVV training is required.<\/li>\n\n\n\n<li>2 or more occurrences: The payer will require the employer to create a CAP with help from the FMSA within 10 business days of the notice of noncompliance.<\/li>\n\n\n\n<li>3 or more occurrences: The payer may recommend remove from the CDS option.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <div class=\"custom-faq-item\">\n        <div class=\"custom-faq-question\">\n            <span class=\"custom-faq-question-text\">Where can I see a history of how much I have worked?<\/span> <span class=\"custom-faq-icon\"><svg height=\"24\" viewbox=\"0 0 24 24\" width=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M2 8.025L3.775 6.25L12 14.475L20.225 6.25L22 8.025L12 18.025L2 8.025Z\" fill=\"#003764\"><\/path><\/svg><\/span>\n        <\/div>\n        <div class=\"custom-faq-answer\">\n            \n<p>Please see Time Card View in <a href=\"http:\/\/MyDirectCare.com\" target=\"_blank\" rel=\"noreferrer noopener\">MyDirectCare<\/a>. <\/p>\n\n\n\n<p><\/p>\n        <\/div>\n    <\/div>\n\n                                <\/div>\n\n                        <\/div><!-- faq accordion: end-->\n                    <\/div>\n            <\/div>\n    <\/div>\n    \n    <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. These frequently asked questions are updated regularly.<\/p>","protected":false},"author":8,"featured_media":0,"parent":97,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1526","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Texas - Consumer Direct Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.consumerdirecttx.com\/so\/resources\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"so_SO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Texas - Consumer Direct Care\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Below you\u2019ll find answers to the questions we are asked most frequently about Consumer Direct Care Network Washington and our role as the Consumer Directed Employer (CDE) for Washington\u2019s Department of Social and Health Services. 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