[FAQ Category:] General Questions

What is EVV?

Electronic Visit Verification (EVV) is an electronic system caregivers use to clock in and out. It electronically documents the precise time a service delivery visit begins and ends.

Can I submit time on a paper timesheet?

EVV replaced paper timesheets for most services with the exception of Supported Employment & Transportation, which require a Non-EVV Service Delivery Log.

Can I submit time on the web portal?

All time must be submitted through EVV. Time cannot be submitted through the MyDirectCare web portal.

What EVV devices are approved for submitting time?

A service provider or CDS employee must use an HHSC-approved clock in and clock out method to begin and end service delivery when providing EVV services to a member in the home or the community. HHSC has approved three clock in and clock out methods:

What happens if my Caregivers do not use the VESTA EVV System?

When a CDS employer fails to meet and maintain the minimum EVV Usage score in a state fiscal year quarter, the payer may send a notice of noncompliance to enforce one or more of the following progressive enforcement actions based on the number of occurrences within a 24-month period:

Where can I see a history of how much I have worked?

Please see Time Card View in MyDirectCare.